{"id":4301,"date":"2026-06-17T19:09:08","date_gmt":"2026-06-17T17:09:08","guid":{"rendered":"https:\/\/espanasa.victionstaging.site\/informacion-para-clientes\/"},"modified":"2026-06-17T19:15:33","modified_gmt":"2026-06-17T17:15:33","slug":"informacio-per-a-clients","status":"publish","type":"page","link":"https:\/\/www.espanasa.com\/ca\/informacio-per-a-clients\/","title":{"rendered":"Informaci\u00f3 per a clients"},"content":{"rendered":"<section class=\"l-section wpb_row page-investment align-left height_huge width_custom\" style=\"--site-content-width:900px;\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><nav class=\"g-breadcrumbs us_custom_d59b2e97 has_text_color separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.espanasa.com\/ca\/\"><span itemprop=\"name\">P\u00e0gina d'inici<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">P\u00e0gines<\/div><\/nav><div class=\"w-text header-tag alt\"><span class=\"w-text-h\"><span class=\"w-text-value\">SOBRE NOSALTRES<\/span><\/span><\/div><h1 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Procediment per a la presentaci\u00f3 de queixes i reclamacions<\/span><\/span><\/h1><div class=\"wpb_text_column us_custom_1f257949\"><div class=\"wpb_wrapper\"><div>\n<div><span>D\u2019acord amb el que disposa la Disposici\u00f3 addicional primera de la Llei 7\/2017, de 2 de novembre, l\u2019autoritat competent per con\u00e8ixer de la resoluci\u00f3 alternativa de litigis relatius a assegurances \u00e9s el Servei de Reclamacions de la Direcci\u00f3 General d\u2019Assegurances i Fons de Pensions del Ministeri d\u2019Economia i Competitivitat.<\/span><\/div>\n<div><\/div>\n<p><code><\/code><\/p>\n<div><span>Un cop el mediador, servei o departament encarregat de la resoluci\u00f3 de la incid\u00e8ncia hagi tingut l\u2019oportunitat de pronunciar-se per escrit sobre el fons de l\u2019assumpte, els prenedors, assegurats i beneficiaris de les p\u00f2lisses contractades amb la Companyia que aix\u00ed ho considerin podran interposar una reclamaci\u00f3 adre\u00e7ant-se per escrit al Servei d\u2019Atenci\u00f3 al Client d\u2019ESPA\u00d1A S.A., Compa\u00f1\u00eda Nacional de Seguros (C\/ Pr\u00edncipe de Vergara n\u00fam. 38, 28001 Madrid; correu electr\u00f2nic: clientes@espanasa.com).<\/span><\/div>\n<div><\/div>\n<p><code><\/code><\/p>\n<div><span>Transcorregut un mes des de la correcta interposici\u00f3 de la queixa o reclamaci\u00f3 davant el Servei d\u2019Atenci\u00f3 al Client sense que aquest s\u2019hagi pronunciat, o si ho ha fet de manera totalment o parcialment desfavorable per al client, es podr\u00e0 presentar la mateixa queixa o reclamaci\u00f3 davant el Servei de Reclamacions de la Direcci\u00f3 General d\u2019Assegurances i Fons de Pensions del Ministeri d\u2019Economia i Competitivitat (Paseo de la Castellana n\u00fam. 44, 28046 Madrid; URL: <a href=\"http:\/\/www.dgsfp.mineco.es\/reclamaciones\">www.dgsfp.mineco.es\/reclamaciones<\/a>).<\/span><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"P\u00e0gina d'iniciP\u00e0ginesSOBRE NOSALTRESProcediment per a la presentaci\u00f3 de queixes i reclamacions D\u2019acord amb el que disposa la Disposici\u00f3 addicional primera de la Llei 7\/2017, de 2 de novembre, l\u2019autoritat competent per con\u00e8ixer de la resoluci\u00f3 alternativa de litigis relatius a assegurances \u00e9s el Servei de Reclamacions de la Direcci\u00f3 General d\u2019Assegurances i Fons de Pensions...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4301","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.espanasa.com\/ca\/wp-json\/wp\/v2\/pages\/4301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.espanasa.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.espanasa.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.espanasa.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.espanasa.com\/ca\/wp-json\/wp\/v2\/comments?post=4301"}],"version-history":[{"count":4,"href":"https:\/\/www.espanasa.com\/ca\/wp-json\/wp\/v2\/pages\/4301\/revisions"}],"predecessor-version":[{"id":4305,"href":"https:\/\/www.espanasa.com\/ca\/wp-json\/wp\/v2\/pages\/4301\/revisions\/4305"}],"wp:attachment":[{"href":"https:\/\/www.espanasa.com\/ca\/wp-json\/wp\/v2\/media?parent=4301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}